FAQ

FAQs - Naomi's Handcrafted Bags from Hermès Dust Bags

1. Are these bags entirely made from Hermès dust bags?
   Yes, each bag is meticulously crafted from Hermès dust bags, blending classic and creative designs.

2. Can I customize the size and style of the bag?
   Currently, we offer several different designs and sizes. However, in certain cases, we might be able to tailor them based on customer requirements. Please contact us to discuss details.

3. Can I see actual photos of the bags?
   Absolutely. On our product pages, you can view detailed photographs of each bag.

4. How do I clean and maintain these bags?
   Given that these bags are made from high-quality materials, we recommend gently wiping them with a soft cloth. Avoid prolonged exposure to sunlight and damp environments.

5. Can I return the bag?
   For non-customized products, we offer a 7-day return policy. The item must be in its original condition, accompanied by all original tags and packaging.

6. Will the bags get damaged or fade?
   Our bags are designed for lasting use, but like all high-quality handcrafted items, they require appropriate care and attention. Avoiding excessive friction and direct sunlight will ensure their prolonged beauty.

7. Where can I see customer reviews about your products?
   You can view customer reviews and feedback at the bottom of each product page.

8. Do you offer international shipping?
   Yes, we provide shipping services to all countries. Shipping costs and delivery times may vary depending on the country and region.

9. Can I provide my own Hermès dust bag for you to craft a bag?
   Certainly, we welcome customers to provide their materials. Please contact us for more details and pricing information.

10. How will I know the status of my order?
    You will receive an email notification containing tracking information when your order is processed and shipped.